Ten Steps To Hiring The Right Person For The Right Job

Hiring the right person in the right job, whether through recruiting from outside, internal transfer, or internal promotion is, by far, the most difficult and rewarding challenge facing most organizations. It always will be. It is also the greatest opportunity to increase the effectiveness of any organization. Here are Ten Steps any organization should take to improve their batting average in this most critical part of their enterprise.

Step 1. Start with the end in mind. Start by answering the question " What would be the perfect match of candidate to job requirements?" Get specific - talk about the job, not the person. Determine the best possible skill, experience, industry knowledge, education and accomplishment combination that would make the best possible candidate. Ask the people with knowledge of the position - the stakeholders - to provide that information - in a structure where it can be captured. Don't let the applicant pool create the job requirements.

Step 2. Get to the heart of the matter: since success is most often created by the right mix of behaviors, attitudes and values, and personal skills, get the stakeholders to identify what mix of those three elements are needed for success in the job. This step becomes increasingly important at higher job levels. There may be a Job Description, but most of those documents simply aren't designed to capture that kind of information. And few are dynamic enough to reflect changes in content. This requires a structured approach to identifying those elements. It can be done - and done well. And if it is done well and becomes a part of the process used to select, it will increase success - a lot.

Step 3. Expand the pool of applicants: the Wall Street Journal ran a first page article on symphonies that had been plagued with a shortage of qualified musician candidates. One symphony started a " blind audition." The candidates played the audition music from behind a screen - the interviewers couldn't see them - but they could hear their music. Funny thing happened - lots more qualified candidates were identified. No more knockouts on gender, race, brand of instrument, hair style, school ties, appearance, fat, skinny, et al. Make sure your organization isn't knocking out people that can "play your music" at the beginning of the selection process.

Step 4. Train a team of stakeholders so they can effectively evaluate candidates in the interview phase of selection. Most organizations do no training in evaluation skills - big mistake. If you have had more than your share of mistakes in selection, continuing to do the things done in the past and expecting a different outcome doesn't make much sense. Provide the interviewers with full information on the position, and assign each interviewer specific areas of evaluation.

Step 5. In 99% of cases, no applicant will be a perfect fit. Define the "must have's," "good to have's," and "nice to have's" before the interview process. Don't let the interviewers rationalize those requirements based on the available applicant pool.

Step 6. Supplement interview evaluations, reference checks and other information with assessments to help define fit. If you currently use assessments, audit their effectiveness and the degree of trust and application they really have. There are great assessments and assessment processes available - the status quo is not a good reason to continue to use what was used in the past.

Step 7. Act quickly, decisively and with purpose in the selection cycle. Nothing impresses top candidates more than a process that communicates organization, purpose and decisiveness.

Step 8. Should the hiring manager say the candidate selected for employment is "the best we could find, " continue to look. That rationalization has caused more selection failures than any other.

Step 9. Select the person that the organization, based on objective measures and intuitive feelings, is convinced is the right person. Then help them succeed - but stay close - no people decision is ever 100% accurate. The best thing to do in a mistake situation is act on it as soon as it is evident that a mistake has been made. People in the organization will know within two weeks to three months if a mistake was made. Unfortunately, in many organizations, it takes a year or more for the "leadership" to acknowledge the mistake and act.

Step 10. Create a final feedback step in the selection process to evaluate what could have been done better or differently. Have successful hires participate in that evaluation.

Ten steps - sounds like a lot - it isn't. The organizations that use the Ten Steps in this process are much more successful in their selections than the ones that don't. If you can see ways to improve your own process by using all or some of these Ten Steps, then get rid of the status quo and change - today.

Written by Andy Cox, President

Cox Consulting Group LLC, 4049 E Vista Drive, Phoenix, AZ 85032 Ph: 602-795-4100; Fax: 602-795-4800; E Mail: acox@coxconsultgroup; Website: http://www.coxconsultgroup.com/

Copyright 2007. All Rights Reserved

Managing Goals - Sometimes You Gotta Trim The Tree

Managing goals and trimming trees. What? Let me tell you, I'm a goal junkie. I'm constantly setting goals for all kinds of things in my life. They are all SMART goals - they meet the criteria for good goals - I know how to do that. The only problem is my wants always exceed my gets. And that's a problem. How many of you have the same problem? Too many goals - too little time - too many unmet goals that have the ability to demotivate. You know what you want - you know how to get there - but the results simply do not meet the intentions.

A story about trimming trees:

I have a tree in the backyard. A Palo Verde tree - absolutely beautiful. Green trunk, delicate leaves, many, many branches and, like many desert trees, it's covered with hard, sharp thorns. Tough to trim without my becoming a pincushion - so it didn't get trimmed.

Up until last year it had lots of foliage - even in the driest months. Then something happened, and this year there are any number of small and large branches that are dead - dry as a bone. There is still some foliage, but not what it had been. The tree looks like it's dying. We increased the water, and some of the branches flourished, but many others didn't. I trimmed the outer branches, and removed a lot of the dead growth - but still no real progress.

Finally I consulted an arborist to see what to do. The arborist took one look at the tree and knew exactly what had to be done. He could see that the tree had grown without any trimming, and that every branch that popped out just grew. It had adequate water, and all those branches became major limbs of the tree - demanding nourishment. There must be 15 or twenty limbs that are creating this beautiful pattern of unrestrained growth. Only problem is that the tree's root structure can't support that much foliage - this is a desert tree, adapted to a low water environment. The result is going to be the death of the tree - unless hard decisions are made and the number of major tree limbs are reduced to no more than 5 to 7.

Since talking to the arborist, I've stood back and then circled that tree any number of times, and now I know which limbs to remove to get down to 5 to 7 major branches. Looking back, if it had been trimmed periodically it wouldn't need this kind of major surgery. Once the trimming is done, I will have a tree that won't look so good for a while, but that will flourish as it recovers from its foliage overload. The arborist told me if I hadn't sought out somebody with knowledge of the type of tree, its structure and needs as well as its growth habits, and then followed the advice given to reduce the burden on the tree root structure, within two to three years the tree would be dead, or blown over by one of the violent summer storms we get in Phoenix.

Now that major surgery is being done, I promise to trim it every six months, and not let this situation occur again.

What does this have to do with goals?

I sat down to review my goals for the first half of the year and wasn't too pleased with my accomplishments. Oh sure - I had gotten a lot done, but there were so many things I had included as either goals or as action items that my list of the things I completed looked pretty puny next to the list of things I wanted to get done. Then it occurred to me that my goals and that Palo Verde tree had a lot in common. And just like that tree, my goals had grown to the point where I could no longer sustain and meet them. I had gotten myself to the place where I had put too much on my plate at one time, and was busily trying to support too much with too little.

My goals had become so numerous that many were wilting on the tree - they were undernourished. And yet, I was working my butt off to support this wild growth, and not being successful. Luckily, I'm stepping back - like the arborist did for me - and taking a really hard look, and cutting back this thicket of goals to 3 to 5 major goals that I can support. I will be better for it - and more successful - and able to support more things in the future, but first I have to trim the tree - keep the 3 to 5 most important goals as the most important goals, and then work them - hard. Nourish the major branches - and in doing that, allow for stronger long term growth.

Take a look at your own tree of goals, along with your thicket of must do's and have to do's - and if you see too many branches for your resources, trim - and trim aggressively so you can focus on success in the main things.

Do it today - the beginning of the second half of the year is a great time to adjust, reengage, reevealuate, and come out of 2007 with success in the truly most important things.

Written by Andy Cox, President

Cox Consulting Group LLC, 4049 E Vista Drive, Phoenix, AZ 85032 Ph: 602-795-4100; Fax: 602-795-4800; E Mail: acox@coxconsultgroup.com; Website: www.coxconsultgroup.com

Copyright 2007 All Rights Reserved